Shipping policy

Shipping & Delivery Policy

Effective Date: February 01, 2026

At Maison Amrit, we understand that purchasing fine jewelry is a significant investment. We are committed to ensuring that your precious pieces reach you safely, securely, and in pristine condition.

1. 100% Insured Transit

Every piece of jewelry shipped by Maison Amrit is 100% insured during transit. The risk of loss transfers to you only after the package has been securely handed over and verified at the destination address.

2. Processing & Delivery Timelines

  • Standard Processing & Dispatch: All orders, whether ready-to-ship or made-to-order, require a processing and manufacturing period of 7 to 21 business days before dispatch. This ensures every piece undergoes our rigorous quality control and mandatory hallmarking processes.
  • Transit Time: Once dispatched from our facility, domestic delivery within India typically takes an additional 2–5 business days, depending on your pin code and the secure logistics routing.

3. Our Secure Courier Partners

To guarantee the safety of your high-value items, we only partner with specialized and reputed secure logistics providers, such as Sequel, BVC, FedEx, etc.

4. Strict Delivery Authentication (OTP & ID Check)

To prevent unauthorized receipt of your jewelry, our courier partners adhere to strict verification protocols:

  • Delivery OTP: At the time of delivery, you will be required to provide a specific Delivery OTP sent to your registered mobile number. Do not share any other OTP with the delivery executive.
  • In-Person ID Verification: The courier executive will require an in-person physical check of a valid National ID (such as an Aadhar Card, PAN Card, or Passport). A snapshot of this ID may be collected by the delivery service to confirm your identity before the precious items are handed over.
  • Packages will not be left unattended, dropped at a reception desk, or handed to a neighbor without explicit prior authorization and matching KYC protocols.

5. Mandatory Unboxing Video (Important for Insurance Claims)

To ensure absolute transparency and to process any transit insurance claims for damaged or missing items, a continuous, unedited unboxing video is strictly mandatory.

  • You must record a video clearly showing the sealed package from all sides before opening it.
  • The video must capture the breaking of the tamper-evident seal and the unboxing of the jewelry in a single, continuous take.
  • Without this clear unboxing video, Maison Amrit and our insurance partners will be unable to entertain any claims regarding missing items, empty boxes, or transit damage.

6. International Shipping & Customs

For our international clientele, we ship via secure global networks. Please note:

  • Customs & Import Duties: The customer is solely responsible for any import duties, VAT, or local taxes levied by their destination country. Maison Amrit has no control over these charges.
  • International KYC: Your local customs authority may require you to provide a National ID, Passport, or Tax ID to clear the shipment.