Refund policy
Exchange, Returns, Cancellations, and Service Policies
Effective Date: April 01, 2026
At Maison Amrit, every piece of fine jewelry is crafted with the utmost precision and care. Because our business model focuses heavily on zero-inventory, made-to-order (MTO) craftsmanship, we have established strict but transparent policies regarding cancellations, returns, and lifetime value.
1. The 24-Hour "Cool-Off" & Order Modifications
We understand that purchasing fine jewelry is a significant decision. Therefore, we offer a 24-Hour Cool-Off Period from the exact time your order is placed.
● No-Questions-Asked Cancellation: Within this 24-hour window, you may cancel your order for a full, 100% refund.
● Modifications & Add-ons: Within this 24-hour window, you may comprehensively modify your original order (e.g., change ring size, upgrade metal purity, or add matching bands). Any additional charges for these modifications will be collected upfront or prior to delivery.
● Post 24-Hour Cancellations: Because your piece is made-to-order, once the 24-hour window closes, metal is cut, and labor is deployed. If you cancel after 24 hours, we will deduct a pro-rata cancellation fee based on the manufacturing stage the jewelry has already reached. This deduction compensates our artisans for their hard work and consumed resources. The remaining balance of the paid amount will be reversed and refunded to your original payment source.
2. Returns & Exchanges (Ready-Made vs. Made-to-Order)
We do not offer full refunds for buyer's remorse, particularly because the majority of our catalog is manufactured specifically for you.
● Made-to-Order (MTO) & Bespoke: These items are uniquely crafted to your specifications and are strictly non-returnable and non-exchangeable. If you wish to part with an MTO piece in the future, it will fall under our Lifetime Exchange & Upgrade Policy (see Section 4).
● Ready-Made / Inventory Items: Exchanges are only valid on items explicitly listed on our website as "Ready-to-Ship." These can be exchanged within 15 days of delivery, provided they are completely unworn, undamaged, and the tamper-evident hygiene/security tag is fully intact. If this tag is removed or altered, the exchange will be rejected. Customers must strictly follow the return protocol shared by our support team.
3. Manufacturing Defects & Transit Damage
We stand firmly by our craftsmanship. If you receive an item with a genuine manufacturing defect:
● All manufacturing defects or transit damages must be clearly captured in the mandatory, continuous, unedited unboxing video at the exact moment of opening the package.
● You must share this documentation with our customer care team within 24 hours of delivery.
● Once verified, Maison Amrit will arrange a secure pickup at our cost. We will repair the item to flawless condition and ship it back to you. We do not offer full refunds for repairable defects.
We want your Maison Amrit pieces to hold value for generations. If you wish to upgrade your Maison Amrit jewelry to a new design, we offer a structured exchange program. Please note: We do not offer cash buybacks. This policy applies strictly to exchanging your existing piece for credit toward a new purchase from us.
Understanding Making Charges & Gold Pass-Through: At Maison Amrit, precious metals are treated as a pass-through material. We do not profit off the raw gold itself; it is billed at prevailing market rates. Our entire business model relies on the "Making Charges."
● Making charges compensate for our artisans' labor, craftsmanship, and the numerous manufacturing steps required to bring a design to life.
● These charges are calculated based on the total quantity and purity of the metal used, and they vary depending on the complexity of the specific design.
● Because making charges represent consumed labor and resources, making charges are strictly non-refundable and are entirely excluded from all exchange and upgrade valuations.
Appraisals & Third-Party Valuations: Maison Amrit provides independent laboratory certificates (e.g., GIA, IGI) to guarantee the authenticity and grading of your diamonds and gemstones. However, we do not provide official appraisal services for insurance, tax, or third-party valuation purposes. Any valuation determined during our Exchange process is strictly for our internal transaction purposes and does not constitute a formal legal appraisal.
How Gold is Evaluated for Exchange: Gold is evaluated per gram based on its pure gold content, irrespective of its original karat purity (e.g., 14k or 18k). Please note that during the standard melting and refining process, a minor loss in physical weight naturally occurs as alloys and impurities are removed. Therefore, the exchange value is calculated based on the net recovered pure gold weight multiplied by the prevailing market rate on the day of the exchange.
Valuation for Diamonds & Gemstones: The exchange value for all Natural Diamonds, Lab-Grown Diamonds, and Natural Gemstones is calculated strictly based on the original invoice value of the stones at the time of your purchase. Original making charges, CAD fees, and applicable taxes are entirely excluded from this calculation.
Quality Control Conditions: All items submitted for exchange are subject to a rigorous Quality Check by our workshop. The percentage values listed above are maximums; pro-rata deductions will apply if the jewelry is severely damaged, or if gemstones/diamonds are missing, chipped, or heavily abraded due to wear and tear.
5. Custom CAD Design Services & Fees
For bespoke creations or significant modifications to our existing designs to suit your taste and preferences:
● A Custom Design (CAD) fee must be paid upfront before our designers begin modeling your piece.
● This fee is strictly non-refundable as it compensates for our designer's time, resources, and intellectual property.
● However, if you approve the design and the custom item purchase is successfully completed, 100% of this CAD fee will be adjusted (credited) toward your final invoice amount.
6. Warranties, Plating, & Complimentary Cleaning
● First Resizing: We offer one complimentary ring resizing within the first 15 days of purchase, provided the design structurally allows for resizing without compromising the gemstone setting.
● Craftsmanship Warranty: We offer a lifetime warranty against structural manufacturing defects. Repairs necessitated by normal wear and tear, accidental damage, or lost stones will incur a nominal repair and material charge.
● Rhodium & Gold-Plating Disclaimer: Please note that white gold is coated with Rhodium to give it a bright white finish, and certain pieces may feature gold vermeil or plating. Plating wearing off over time is a natural occurrence dictated by individual usage, skin chemistry, and exposure to chemicals (perfumes, lotions, soaps). It is by nature required to be redone and does not constitute a manufacturing defect. Re-plating services are available at a nominal cost.
● Complimentary Cleaning: We offer complimentary professional ultrasonic cleaning and polishing for your Maison Amrit jewelry. (Please note: Cleaning does not amount to repairs. Shipping costs to and from our facility for complimentary cleaning are to be borne by the customer).
● Third-Party Tampering: Any alteration, resizing, or repair performed by a jeweler other than Maison Amrit will immediately void all warranties and exchange eligibility.