Terms of service

Terms & Conditions

Effective Date: February 01, 2026

Welcome to www.amritrastogi.com (the "Website"), an online platform operated by Maison Amrit OPC Private Limited ("Company," "we," "us," or "our"). The brand name "Amrit Rastogi" is a registered trademark of Maison Amrit OPC Private Limited.

Please read these Terms & Conditions carefully. By accessing or using our Website and purchasing our fine jewelry ("Products"), you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, you may not access the Website or use any of our services.

1. Eligibility

This Website may only be used by individuals who are 18 years of age or older and capable of forming legally binding contracts under the Indian Contract Act, 1872. By using this Website, you represent and warrant that you meet these eligibility requirements.

2. Account Registration & Mandatory KYC

To ensure the highest security standards for fine jewelry transactions, you may be required to register an account and provide accurate, current, and complete information.

  • Mandatory Identification: Providing a valid Government-issued ID (such as an Aadhar Card or PAN Card) is absolutely necessary for identity verification at the time of delivery.
  • High-Value Transactions: As per Government of India regulations, providing your Permanent Account Number (PAN) is strictly mandatory for any purchases amounting to INR 2,00,000 or above (or equivalent in any currency).

Failure to provide valid KYC documentation will result in the cancellation of your order.

3. Made-to-Order Variances & Pricing Adjustments

We pride ourselves on crafting high-quality, made-to-order fine jewelry. Due to the bespoke and handcrafted nature of our Products, the final material quantity (e.g., gold weight, diamond carats) may vary slightly from the website listing depending on your specific size, fit, and customization requirements.

  • Price Adjustments: If the final material usage exceeds or falls short of the listed estimate, the final price will be adjusted accordingly.
  • Collection or Refund: Any additional charges related to this variance will be collected before or at the time of delivery. In the event of an over-collection, the excess amount will be refunded directly to your original payment source or your company digital wallet, strictly as agreed and consented to by you.

4. Payments, Technical Errors, & Refunds

We accept payments through secure gateways (such as Cashfree, Razorpay, Stripe, or any other PCI DSS compliant gateway). Prices are quoted in INR and are inclusive of applicable taxes/GST, subject to change without prior notice due to precious metal market fluctuations.

  • Payment Failures & Glitches: In the event of a technical error where your payment is successfully deducted but the order is not generated, please reach out to our customer care channels immediately for a quick resolution.
  • Proactive Reversals: Even if you do not contact us, our systems monitor for such technical failures. We will proactively check and initiate a reversal for any deducted payment that did not result in a successful order.
  • Settlement Timelines: All refunds and reversed amounts are subject to the standard banking settlement time of 5 to 7 working days to reflect in your account.

5. Intellectual Property & Bespoke Design Rights

All content on this Website, including but not limited to photographs, text, logos, and designs, is the exclusive intellectual property of Maison Amrit OPC Private Limited.

  • Non-Replication of Third-Party Designs: We strictly prohibit the replication of any trademarked or proprietary designs owned by other companies. If a customer requests a bespoke design that infringes on third-party intellectual property, and this fact is concealed by the customer or initially missed by our team, Maison Amrit reserves the absolute right to cancel the order immediately upon discovery. In such cases, we reserve the right to charge the customer a penalty to cover incurred manufacturing costs and potential legal liabilities stemming from the attempted infringement.
  • Protection of CAD Files: For bespoke and custom design orders, we will only share visual depictions, 2D renders, or 3D mockups for your approval. Under no circumstances will the raw CAD (Computer-Aided Design) files or manufacturing blueprints be provided to the customer.
  • Design Ownership: Maison Amrit OPC Private Limited retains absolute ownership and all intellectual property rights to all jewelry designs, including bespoke and custom-commissioned pieces created specifically for a customer.
  • Exclusivity: While we own the rights to the designs, we respect our clients' privacy. Secrecy and exclusivity of a bespoke design can be maintained upon the customer's explicit request.

6. Shipping, Delivery Authentication, & Risk of Loss

We partner with secure, high-value logistics providers (such as Sequel, DHL, FedEx, etc.) to ensure safe transit. All shipments are fully insured during transit.

  • Delivery Authentication: Handover of the Product will strictly require the presentation of a secure One-Time Password (OTP) and an in-person physical check of a valid National ID (Aadhar or PAN).
  • Risk of Loss: The risk of loss and title for items purchased by you pass to you upon our delivery of the items to the carrier, and subsequently, upon the verified handover of the package to you at the destination.

7. Merchandise Display & Inaccuracies

We make every reasonable effort to display our Products as accurately as possible. However, the display and resolution of your specific screen or device may significantly affect the colors and sizing you see. Product photographs are often magnified to show detail and are not sized relative to each other. Maison Amrit reserves the right to correct any typographical errors, inaccuracies, or omissions (including after an order has been submitted) without prior notice.

8. Limitation of Liability & Force Majeure

  • Disclaimer: This Website and its services are provided on an "as is" basis. Maison Amrit OPC Private Limited disclaims all warranties, express or implied, including merchantability and fitness for a particular purpose.
  • Force Majeure: We shall not be held liable for any delay or failure in performance caused by circumstances beyond our reasonable control, including but not limited to acts of God, governmental or customs restrictions, strikes, pandemics, or delays by courier services.

9. Governing Law & Jurisdiction

These Terms & Conditions, and any separate agreements whereby we provide you Services, shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the courts located in Lucknow, Uttar Pradesh, India.

10. Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the contact details of the Grievance Officer are provided below:

  • Name: Taniya B. 
  • Email: inquiry@maisonamrit.com
  • Address: 32, Aminabad Park, Second Floor, Lucknow, UP - 226018, India
  • Phone: +91 96511 34081
  • Operating Hours: 10:00 AM to 6:00 PM (Monday to Friday, excluding public holidays)